ADvancing States is pleased to publish findings from the Aging and Disability 2023 Information and Referral/Assistance (I&R/A) National Survey. ADvancing States’ National Information and Referral Support Center, in partnership with the National Council on Independent Living (NCIL), conducted this comprehensive survey to assess the current landscape of I&R/A programs serving older adults, people with disabilities, and caregivers. Findings from the survey highlight trends and developments in the provision of I&R/A services. Survey findings will be published in a series of issue briefs focusing on service delivery, quality assurance, technology, and partnerships reflecting the perspectives of I&R/A professionals and administrators in state agencies on aging and disability, Area Agencies on Aging, Centers for Independent Living, Aging and Disability Resource Centers, No Wrong Door systems, 211 services, and other non-profit human service organizations.    

The first issue brief in the series, Service Delivery in the Aftermath of a Pandemic: Findings from the Information and Referral/Assistance National Survey, explores several dimensions of service delivery and service needs, reflecting broader trends in the field as well as the longer-term impact of the Covid-19 pandemic. The issue brief shares survey findings on job responsibilities, work settings, and workforce issues; community needs including service requests and unmet needs; and the collection and use of demographic information. This look at I&R/A service delivery provides a window into community needs and the valuable role of I&R/A professionals in helping individuals access community resource information.    

Read the issue brief here.