Business Acumen 101: Modernizing Your Community Based Business in a Changing Environment. “Where your mission meets the road”

• Understand what is meant by the term “Business Acumen”
• Introduction to the Disability Network Business Acumen Grant
• Understand what this work means to you as a CBO

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What CBOs Need to Know: Managed Long-Term Services and Supports (MLTSS)

• Understand what is Managed Care
• Review Federal Authorities and Rules Governing MLTSS
• Describe how Community Based Organizations, States, and Health Plans can work together

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​Are We Saying the Same Thing? The Language of Long Term Services and Supports and Managed Care

• Recognize the business terminology used in managed care
• Understand how the terminology used in integrated care/service systems relate to long term services and supports
• Gain an understanding of common business terminology

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Are They Buying What You're Selling? An Inside Look at What Health Plans Need from Community Based Organizations

• Understand what health plans look for when working with CBOs
• Understand how you may maximize your partnerships with health plans
• Understand where CBO and health plan goals align

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From Mission to Fruition: Developing your Relationships with Payers

• Gain tips from the experiences of disability CBOs
• Understand how to align your services with payer goals
• Understand how you can maximize your partnerships with health plans

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• Understand what CBOs, MCOs and states see as critical in payer/provider relationships
• Become familiar with concepts that will be addressed in the HCBS Business Acumen Toolkit
• Identify strengths and weaknesses in your own organization

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• Understand key elements to collect during an environmental scan
• Understand how to use that information in a SWOT analysis
• Understand how to use stakeholder engagement in your business strategy

• Understand how to use the data collected through an environmental scan and SWOT analysis to inform your organizations strategic plan
• Understand how different business tools can be used to help inform your organizational change and operational decisions
• Identify how your business intelligence can be used to communicate strategic direction to staff and others

• Understand how to identify the right people to talk to
• Understand what to bring to the table and how to adapt to needs
• Understand how to become a trusted partner

• Understand what the National Core Indicators and National Core Indicators – Aging and Disabilities are.
• Understand how to use data from the National Core Indicators and National Core Indicators - Aging and Disabilities to develop contracting strategies.
• Understand how to present your proposal to the health plans in your communities.

• Understand how to implement data metrics and dashboards to support organizational decision-making
• Understand approaches that enable staff at all levels to easily participate and understand in data-driven strategies;
• Learn about approaches to using data in a way that are easily managed within the organization without the need for outside consultants or expensive computer software.

• Understand the history of consumer advocacy in the I/DD community
• Identify the lifecycle phases of an MLTSS program
• Learn about successful practices in each phase
• Understand the opportunities for Community Based Organizations in MLTSS programs for people with I/DD

• Understand how states, plans and community based organizations view value-based reimbursement
• Understand what characteristics are defined as key quality indicators for the IDD population
• Learn about successful practices in each phase
• Understand how your CBO can impact quality

• Understand how an environmental scan and SWOT analysis can inform your organization's strategic planning efforts
• Understand how to identify champions for your work
• Understand themes identified by the HCBS Business Acumen Center’s Business Development Learning Collaborative

• Understand how to analyze the results of your environmental scan and SWOT analysis 
• Understand how to prioritize your goals and strategies
• Understand how to organize your Strategic and Operational plans
• Understand how to manage the process

• Understand how accessibility and use of data can address workforce challenges via network adequacy
• Understand how accessibility and use of data can address workforce challenges via rates and reimbursement 
• Understand how accessibility and use of data can address workforce challenges via quality standards

• Understand efforts CBOs can make to stabilize their workforce
• Understand how CBOs can monitor their programs to enhance business process efficiency.
• Understand how the NCI Staff Stability Survey can be used to evaluate the stability and characteristics of the direct support professional workforce.

• Understand how to assess and monitor your organizations financial health.
• Understand how to determine the cost of your services.
• Understand how to prepare for contract discussions.

• Understand the differences between structure, process and outcome measures.
• Understand how CBOs can impact measures health plans use to demonstrate performance.
• Understand the current status and direction of measurement for long term services and supports.

• Understand how state teams comprised of state staff, CBOs and health plans have collaborated together to address state-specific issues.
• Understand how they advanced solutions to their challenges following consultation with other state teams.
• Understand how your organizations experiences can be shared with and used by other CBOs.

• Learn about the implementation of MLTSS for people with I/DD from a managed care perspective 
• Learn how Managed Care Entities (MCEs) can support CBOs to be successful in an MLTSS environment
• Understand how one national health plan views the value of MLTSS for people with I/DD 

• Understand the basics of Independent Practice Associations, including the pros and cons offered to CBOs
• Learn about the reasons for forming an IPA and the benefits it might offer
• Explore the challenges, successes, and lessons learned while developing and implementing an IPA

• Understand how new populations can fit with existing service lines
• Understand how to build a culture that embraces change
• Understand how to meet contractual obligations through data and outcome management

• Understand the components of an environmental scan
• Understand how to adapt current expertise to fill a need
• Understand how to intersect business goals with client outcomes

• Understand how a specific quality management program can improve outcomes for individuals
• Understand how to incorporate clinical tools, resources and language in your community-based organization
• Understand how to use this program and tools in your relationships with payers of health care services